MegaPari Bangladesh Support and Customer Service

Live chat is the quickest way to reach customer support. Use this channel for instant answers and urgent fixes.

• How to start
  • Tap the chat icon at the bottom-right on the website or app.
  • Pick a topic and type your question.
  • You can start as a guest. For account checks, login is required.
• When to use chat
  • Login issues, 2FA or password reset.
  • KYC status, document upload help.
  • Deposit or withdrawal checks and payment limits.
  • Bet settlement, cashout, bonus rules, promo code questions.
• Contact info and hours
  • Live chat is 24/7.
  • Languages: English and Bangla.
• Expected response times
  • First reply in 30–90 seconds.
  • Most issues solved during the chat.
• Tips for faster help
  • Share your account ID and registered email.
  • Add screenshots of errors or receipts.
  • Use short messages and stick to one issue.
  • If disconnected, reopen chat and reference the last ticket or transcript.

Email is best for detailed cases and when you need a written record.

• How to send
  • Use the contact form from your account or send a direct email from your registered address.
  • Include your account ID, a clear subject, and a summary of the issue.
  • Attach documents or screenshots if needed.
• When to use email
  • KYC and account verification questions.
  • Payment disputes, charge checks, or bank confirmations.
  • Responsible gaming requests and account settings.
  • Formal complaints or feedback.
• Contact details
  • General support email: [email protected]
  • Security and KYC: [email protected]
  • Payments and billing: [email protected]
• Expected response times
  • First response in 1–6 hours, up to 24 hours during peak events.
• Tips for faster email answers
  • Subject examples: KYC: Document Review, Payment: Deposit Pending, Tech: App Crash.
  • Provide dates, amounts, transaction IDs, device type, and time of issue.
  • Keep one ticket per issue to avoid delays.

Phone is used for limited cases like verification or complex payment reviews.

• How it works
  • There is no public helpline number in Bangladesh right now.
  • A call-back may be scheduled after you submit a request in chat or email.
  • Calls happen only through verified numbers shown in your account messages.
• When to use phone
  • Identity confirmation when requested by the support team.
  • High-value payment verification where a call-back is needed.
• Contact details
  • No toll-free free number or support number is published for Bangladesh.
  • No helpline number 24/7 is offered at this time.
• Expected times
  • Call-back window is typically 15–60 minutes after scheduling.
  • Resolution depends on the case complexity.
• Tips for faster phone help
  • Keep your account ID and recent transaction details ready.
  • Answer unknown calls only if the number matches the one shown in your account messages.
  • Never share your password, full card number, or OTP over the phone.

Messaging apps and social pages are used for updates and basic questions. For account-specific help, use chat or email for security.

• Platforms
  • Telegram or Facebook links may appear in the website footer or app menu.
  • Only contact profiles linked from the official website or app.
• When to use messaging
  • General questions about the website or how to join.
  • Promotions, app download guidance, or feature updates.
  • Do not share personal or payment data on public channels.
• Contact and access
  • Open the official links from the footer or Help menu to avoid fake pages.
  • If asked for sensitive data, stop and move to live chat or email.
• Expected response times
  • Basic replies in 1–4 hours depending on queue and platform.
• Tips for safe messaging
  • Ask agents to confirm your ticket ID generated in chat or email.
  • Avoid sending documents through social platforms.
  • Report impersonators to customer service immediately.

Technical support helps fix login errors, app or website crashes, game issues, and payment errors.

• How to reach technical support
  • Start live chat and choose Technical issue.
  • Or email [email protected] with subject TECH: and your account ID.
• Common issues handled
  • Login failures, 2FA not working, or captcha loops.
  • App install or update problems on Android and iOS.
  • Game loading errors, bet slip glitches, or odds display problems.
  • Payment timeouts, duplicate charges, or receipt mismatches.
• Contact details
  • Live chat 24/7 for urgent fixes.
  • Email for logs and attachments.
• Expected resolution times
  • First triage in chat within minutes.
  • Complex fixes may take 12–48 hours depending on provider response.
• Tips for faster technical support
  • Send screenshots or screen recordings of the error.
  • Share device model, OS version, app version, browser, and network type.
  • Note the exact time of the issue and any transaction ID.
  • Try basic steps first: relaunch app, clear cache, switch data to Wi‑Fi or Wi‑Fi to data.

Priority support is available for high-tier players and invited VIP members.

• Access
  • Priority queue in live chat when signed in as a VIP tier.
  • A dedicated manager may contact you through secure in-account messages.
• Who qualifies
  • Players on higher loyalty tiers or invited by the support team.
  • Accounts must be fully verified.
• Contact details
  • Priority chat badge visible after login if eligible.
  • For escalations, reply to the latest in-account message from your manager.
• Expected times
  • First reply in 30–60 seconds in chat.
  • Manager follow-ups typically within 1–3 hours.
• Tips to maximise priority service
  • Keep profile and KYC current.
  • Use one channel per issue for faster handling.
  • For high-stakes payments, share bank confirmation or payment references upfront.