MegaPari Kenya Support and Customer Service

Live chat is the fastest way to reach an agent. Use it for quick questions or urgent account issues.

• How to access: Log in, tap Help or the chat icon on the website or app, then start a chat. If you cannot log in, open the chat link from the footer Help section.
• Best for: login problems, KYC guidance, deposit or withdrawal status, bet settlement questions, bonus terms, and account settings.
• Hours and language: 24/7 chat in English and Kiswahili.
• Expected response: first reply in 1–2 minutes; most chats resolve in 5–15 minutes.
• Tips for faster help: share your account ID, the issue summary, payment reference or bet ID, and screenshots. Keep the chat window open and avoid starting multiple chats for the same question.

Email support is best for detailed requests that need records or attachments.

• How to send: Use Help > Contact on the website or app, then select Email. You can attach files and choose a category such as account, payments, KYC, or promotions.
• Best for: formal complaints, KYC documents, chargeback or dispute details, technical logs, and requests that need a paper trail.
• Support email: use the official support email shown on the Contact page after login. Do not copy addresses from third‑party sites.
• Expected response: 12–24 hours for most cases; complex reviews can take 24–72 hours.
• Tips for faster replies: use a clear subject line like “Deposit pending – M-Pesa ref [XXXX]”, include timestamps, device type, browser or app version, and relevant screenshots. Send from your registered email.

Phone assistance may be limited in Kenya. Use live chat to request a call-back if offered for your account.

• How it works: request a call via live chat when an agent suggests it. You will be told the expected call time and caller ID.
• Best for: urgent payment holds, security checks, or cases that need verbal confirmation.
• Helpline number status: no public helpline number for Kenya at this time. A free number is not listed.
• Expected response: call-back windows usually 15–60 minutes when available. Resolution time varies by case.
• Tips: have your account ID ready, recent transaction references, and verification answers. Ask for the case ID on the call. If a support number is shared in chat, save it inside your ticket only.

Messaging apps and social channels offer quick updates and general help. Use only verified links from the website to avoid impostors.

• Platforms: WhatsApp and Telegram links appear in Help or the footer when available; official Facebook and X (Twitter) pages are linked on the site.
• Best for: quick status checks, simple questions, and guidance on where to find features. Do not share sensitive data in public comments.
• Contact method: open the messaging link from the website or app to load the verified account. Avoid searching handles in the app stores.
• Expected response: 15–60 minutes during most hours; complex issues are moved to chat or email.
• Tips: send your account ID and a short summary, then add screenshots. If asked for documents, switch to in‑app chat or the email form for security.

Technical support handles sign‑in errors, app or website glitches, payment failures, and support for game issues.

• How to reach: start on live chat and choose Technical. For logs or larger files, use the email form and select the Technical category.
• Best for: login loops, 2FA problems, app crashes, game loading errors, bet slip failures, duplicate charges, and deposit or withdrawal errors.
• Contact details: access Technical in chat or choose Technical Support on the email form. Phone escalation is offered only when required.
• Expected time: first triage on chat in 1–5 minutes; fixes can take 1–24 hours. Provider or payment gateway cases may take 24–72 hours.
• Tips for faster fixes: include error messages, timestamps, device model, OS version, browser or app version, network type (Wi‑Fi or mobile), bet ID or payment reference, and screenshots or screen recordings.

Priority service is available for high‑tier players. Access may include a dedicated manager, priority chat, and a direct inbox.

• How to access: check the VIP area in your account. If eligible, you will see priority chat and a dedicated email channel. You can ask live support to review your status.
• Best for: high‑stakes account reviews, faster payment checks, tailored limits, event invites, and urgent travel or device changes.
• Contacts: use the VIP chat button in your account or the VIP email shown there. A dedicated line may be offered for your profile.
• Expected response: priority chat replies in 30–60 seconds; email in 2–6 hours.
• Tips to qualify: maintain consistent activity and verified payments. Keep KYC up to date, enable 2FA, and engage your account manager for planned withdrawals or large deposits.