MegaPari Contacts in Kenya
MegaPari support is online 24/7 for users in Kenya. You can reach us by live chat, email, call-back, messengers, and our verified social pages. We support English and Kiswahili. Live chat replies in under two minutes on average. Most emails get a response in a few hours.
All Ways to Contact MegaPari
You can contact us for account help, payments, game issues, partnerships, media, marketing, affiliates, corporate questions, legal matters, or investor proposals. Use the MegaPari email address below for detailed requests, or ask for a call-back if you prefer speaking to an agent.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Tap the chat bubble at the bottom right of the page or app. Available 24/7. Replies in under 2 minutes. | Account access, deposits and withdrawals, M-Pesa issues, game errors, general platform questions. Support in English and Kiswahili. |
| Email support (official email address) | [email protected]. Responses usually in 2–4 hours. | Detailed cases that need documents, account verification, payment investigations, responsible gaming tools, feedback. |
| Phone support (call-back) | Request a call in My Account > Help > Request a call. Typical wait 15–30 minutes, 08:00–23:00 EAT. | Urgent payment holds, identity checks, accessibility support. Our contact number appears on your caller ID. We never ask for your password or 2FA codes. |
| WhatsApp (messenger) | Start from My Account > Help > WhatsApp or the WhatsApp button in the site footer. | Quick follow-ups, short questions, guidance on on-site steps. Do not message numbers found on forums. |
| Telegram (messenger) | Open the verified Telegram link in the site footer. Check the official badge on the page you open. | Service updates, maintenance notices, quick help for common questions. Avoid unofficial handles. |
| Social media DMs (Facebook, X, Instagram) | Use only verified profiles linked in the site footer. Send a direct message. | General questions, reporting a page or app issue, how to follow updates. Do not share sensitive account details in public. |
| Help Centre ticket | Open Help Centre on the site and submit a ticket. Track status in your account. | Non-urgent issues that need a written trail, such as account review requests or payment reconciliation. |
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