MegaPari India Support and Customer Service

Live chat is the fastest way to reach the support team. You can start a chat from the website or the mobile app any time.

• How to access
  • On the website: tap the chat bubble at the bottom corner and select your language.
  • In the app: open Help or Support from the menu, then choose Live Chat.
  • If chat does not load, clear cache and try another browser or switch data/Wi‑Fi.
• Best for
  • Login or 2FA problems, password reset help.
  • KYC or account verification questions.
  • Deposit pending, UPI/IMPS reference check, withdrawal status.
  • Bet settlement status, bonus rules, wagering queries.
• Hours and languages
  • 24×7 availability.
  • English and Hindi. Other regional languages may be available based on agent availability.
• Expected response time
  • Usually 1–3 minutes to connect. Peak hours can be 5–10 minutes.
• Tips for faster help
  • Log in before starting the chat.
  • Share your user ID, registered mobile or email, and the exact issue.
  • Add key details: UTR/Reference number, amount, time, game or bet ID, screenshots of errors.
  • Keep one topic per chat. Do not open multiple chats for the same issue.
  • Never share your password or any OTP.

Email support is best for detailed queries, document submissions, or when you need a written record. You can write in English or Hindi.

• How to send
  • Use your registered email ID when possible.
  • Add a clear subject line, for example: KYC – PAN Upload, Deposit Not Credited – UTR 12345, Account Review Request.
  • Include your user ID, registered mobile number, and a short summary in the first line.
  • Attach documents in JPG or PDF (PAN, Aadhaar, bank statement) if relevant.
• Best for
  • KYC, document checks, account changes, responsible gaming requests.
  • Payment investigations or chargeback queries.
  • Formal complaints or detailed case histories.
• Contact emails
  • General support email: [email protected]
  • Payments and billing: [email protected]
  • Security and verification: [email protected]
  • Always confirm the current addresses in the Help Centre before sending sensitive documents.
• Expected response time
  • First reply in 2–12 hours for most cases.
  • Complex reviews can take 24–48 hours.
• Tips for faster replies
  • One issue per email thread. Reply to the same thread to keep context.
  • Attach clear screenshots and label files (e.g., PAN_front.jpg, UTR_98765.png).
  • Add timestamps, amounts, and UTR/Ref IDs for payments.
  • Avoid sending the same email to multiple addresses at once.

Phone is useful when you need urgent help or cannot access chat. You can request a callback or dial the helpline number.

• How to call
  • Go to Help Centre > Call Support and tap the Call button to see your local helpline number for India.
  • You may get a free number from major networks. Availability can vary by carrier.
  • You can also request a callback through the website or app if lines are busy.
• Best for
  • Account lockouts, 2FA issues, or failed password resets.
  • Deposit charged but not credited, or urgent withdrawal holds.
  • Responsible gaming or account limits that need quick action.
• Contact details
  • India helpline number is shown after login in the Help Centre.
  • Service is 24×7 for most categories.
• Expected response time
  • Usual wait time 1–5 minutes. Resolution often in the same call for simple cases.
• Tips for faster support
  • Call from your registered mobile number if possible.
  • Keep your user ID, date of birth, and recent transaction refs ready.
  • Off‑peak times in India are often mid‑morning or late evening.
  • Do not share any OTP read out by IVR or SMS.

Messaging apps can help when you prefer typing on mobile or need quick status updates. Use only official links from the website or app.

• Platforms
  • WhatsApp: use the official link in the Help Centre.
  • Telegram: access the verified bot or channel from the Support page.
  • Facebook Messenger and X (Twitter): open from the footer links to avoid fake pages.
• Best for
  • General questions, simple status checks, or follow‑ups when you are away from the site.
  • Not ideal for sharing KYC or bank data. Use email for documents.
• Contact guidance
  • Open messaging links only from the website or app settings.
  • Avoid handles found in search results. Imposter accounts exist.
• Expected response time
  • Usually 15–60 minutes, depending on the queue and platform.
• Tips for safe and effective messaging
  • Ask the agent for a ticket ID and save it.
  • Share only necessary details. Never send full card numbers, passwords, or OTPs.
  • If asked for documents, switch to the support email and include the ticket ID.

Technical support helps fix errors related to login, games, the app or website, and payments. You can reach this team through chat or email.

• How to reach
  • Start Live Chat and choose the Technical category so your case routes to the right specialists.
  • Or email [email protected] with subject starting TECH – plus a short description.
  • For payment glitches, you can also email [email protected].
• Issues handled
  • Login failures, 2FA not working, account access errors.
  • App crashes, game stuck or not loading, website loading issues.
  • UPI/IMPS/NEFT deposit pending, card declines, wallet timeouts.
  • Withdrawal errors, KYC verification failures, document upload errors.
• Expected timelines
  • First triage in live chat within 5–15 minutes.
  • Most fixes within 30–180 minutes after receiving full details.
  • Payment investigations can take 1–3 banking days based on the bank’s response.
• What to include for faster resolution
  • Screenshots or screen recordings of the error.
  • Device model, OS version, app version, browser and ISP details.
  • Time of issue, state/city, and any bet IDs or game IDs.
  • UTR/Reference numbers and exact amounts for transactions.

VIP and high‑tier players get priority access to support. You may see a dedicated manager, faster queues, and callbacks.

• How to access
  • Eligible accounts see a VIP tab in the account menu after login.
  • Use Priority Chat from the VIP area or request a callback.
  • You may also receive a dedicated email or manager’s contact.
• Who qualifies and when to use
  • Players in higher loyalty tiers or by invitation.
  • Use for large withdrawals, account reviews, high‑stakes bet queries, or travel updates that might affect security checks.
• Expected response time
  • Priority chat usually connects in under 1 minute.
  • Email replies often arrive in 1–3 hours. Callbacks in 15–30 minutes.
• Tips to get the most value
  • Keep all updates in one ticket or thread for faster handling.
  • Share planned travel or banking changes to avoid verification holds.
  • Request pre‑verification of new payment methods before big withdrawals.
  • If you believe you qualify, contact customer service to review your tier.